In the event of misunderstandings between users and the Company, several strategies can be employed by the User to find a resolution:

1. RAISING ISSUES

If there's anything about our services that does not meet your expectations, please do not hesitate to contact our customer support team at your earliest convenience.

• Feel free to communicate your concerns to our support representatives by adhering to the contact instructions available on our website.
• Initially, our helpdesk handles customer complaints, and if a satisfactory solution isn't met, the matter will be escalated further up our management chain. We commit to keeping you informed of the progress of your complaint in a timely manner.
• If the results of our internal procedures are not satisfying, you may consider reaching out to external authorities, such as independent third-party adjudicators, gaming regulators, or any licensing organizations identified on our platform.
• In any disagreements, the data from our server and log files will be the conclusive evidence. By using our services, you agree that in the case of disputes, the results documented on your game interface and saved by our server will be deemed conclusive. You consent that our logged outcomes will be the ultimate factor in determining disputes related to your online gaming activities.
• For any discussions about disagreements, we will utilize the contact information associated with your account to get in touch.

If all other attempts to resolve the issue fail, you may wish to contact Curacao Interactive Licensing (CIL) at the given address.

2. LEGAL DISPUTE HANDLING

The legal obligations of our Terms and Conditions are governed by the laws of Curacao. All parties hereby consent to bring any disputes, conflicts, or disagreements related to or arising from the Terms and Conditions, including issues of termination, breach, or validity, before the exclusive jurisdiction of Curacao.